runex Privacy Policy

1 Definitions & Scope

In this Policy, "user", "you", or "your" refers to any person who is registered on the runex platform or uses our services without registration. "We", "us", or "platform" refers to runex.

This Policy applies to the following:

• Use of the runex website and related subdomains
• Account registration and login process
• Deposits, withdrawals, and other financial transactions
• Gameplay, betting, and live casino activities
• Customer support communications
• Promotional and bonus activities

If you disagree with any part of our Policy, please stop using the platform and contact us.

2 What Information We Collect

runex may collect information from you through various means. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide when registering an account or using our services includes:

• Full name and date of birth
• Email address and mobile number
• Password and security questions and answers
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Documents required for identity verification (national ID, passport, etc.)

2.2 Automatically Collected Information

When you use the platform, we may automatically collect the following:

• IP address and device identifier
• Browser type and operating system
• Website browsing activity and session data
• Information from cookies and similar tracking technologies
• Gameplay logs and betting history
• Login time, logout time, and time spent on the platform

2.3 Information Received from Third Parties

In some cases, we may receive limited information about you from payment processors (such as bKash, Nagad, Rocket, Upay) or identity verification agencies. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

runex uses your information only for legitimate and necessary purposes, including the following:

• Account creation, maintenance, and management
• Processing financial transactions — deposits and withdrawals
• Identity verification and fraud prevention
• Providing customer support and resolving issues
• Delivering bonuses, promotions, and rewards
• Improving platform performance and resolving technical issues
• Fulfilling legal obligations and complying with regulatory requirements
• Monitoring user activity to ensure responsible gaming
• Communicating with you by email or other means when necessary

We never sell or transfer your information to third parties for marketing purposes without your consent.

4 Data Sharing & Disclosure

runex may share your personal information with third parties in the following limited circumstances:

4.1 Service Providers

We may share certain information with trusted partners who help us deliver our services — such as payment processors, identity verification agencies, game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and technology infrastructure partners. All such parties operate under confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information in response to a court order, legal process, or valid request from authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. We will notify you in advance in such circumstances.

5 Cookies & Tracking Technologies

The runex platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's core functions — maintaining login sessions, ensuring security.
• Performance Cookies: Help monitor and improve platform performance.
• Preference Cookies: Remember your language, theme, or other preferences.
• Analytics Cookies: Analyze user behavior to help improve our services.

5.2 Cookie Control

You can control or reject cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.

6 Data Security Measures

runex has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data exchanged between you and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Secure Servers: Our server infrastructure is operated according to the highest security standards.
• Access Controls: Only authorized personnel have limited access to your information.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Password Hashing: Your password is never stored in plain text — it is kept only as an encrypted hash.

However, no method of transmitting data over the internet is completely secure. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.

7 Data Retention Period

runex retains your information only for as long as necessary or legally required. In general:

• All information is retained while your account is active.
• Financial transaction records may be retained for a specified period after account closure in accordance with legal requirements.
• Certain information may be kept for an extended period for fraud prevention and legal claims.
• Upon your request, and within legal limits, steps will be taken to delete your information.

8 Your Rights

As a runex user, you have the following rights regarding your own information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request that it be corrected or updated. This can be done through account settings or by contacting us directly.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. However, transaction-related and security notifications will continue to be sent.

To exercise any of the above rights, contact us at: [email protected]

9 Protection of Minors' Data

runex is intended for users aged 21 and above only. We do not intentionally collect information from any minor. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

A note to parents and legal guardians: if your child has registered on our platform, please notify us.

10 International Data Transfers

runex's servers and service providers may be located outside Bangladesh. Even if your data is transferred to another country, we ensure that appropriate safeguards are in place. All our international partners are contractually bound to comply with international data protection standards.

11 External Links & Third-Party Sites

If any external website links appear on the runex platform, we are not responsible for the privacy policies of those sites. We recommend reading the privacy policy of any third-party site before visiting it.

When using payment gateways (bKash, Nagad, Rocket, Upay), you may be directed to the respective provider's platform. In that case, that provider's privacy policy will apply.

12 Policy Changes & Updates

runex reserves the right to modify or update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform.
• A notification may be sent to your registered email address.
• The update date will be noted at the top of the policy on this page.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We recommend reviewing this page regularly.

13 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24/7:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Support Language: Bengali and English

We aim to respond to your enquiries as quickly as possible. Privacy-related complaints receive the highest priority from us.