runex's commitment to responsible play
Play for fun, play within limits. runex believes that every player's safety and well-being is the highest priority.
Online gaming is an entertainment activity — but like any form of entertainment, it is important to enjoy it mindfully. runex always wants every one of its players to see gaming as a source of fun, never as a cause of financial pressure or mental stress. On this page we will explain in detail how you can keep yourself safe, what tools are available to you, and where to seek help if needed.
Core principles of responsible play
Set a budget
Before you start playing, decide how much money you can afford to spend. Only bet what you can lose without it affecting your daily life. You can make budget management even easier by setting a deposit limit on your runex account.
Stick to time limits
Playing for long stretches at a time can be harmful to your mental and physical health. Take regular breaks and set a fixed time limit for each daily session. Use the time-out feature whenever you need to.
Think of gaming as entertainment
Gaming is not a way to earn money — it is entertainment. Treat what you lose as the cost of that entertainment, and it is better not to place too much hope on the chance of winning. Every game on runex ensures fair play.
Do not chase losses
Placing more bets to recover lost money ("chasing losses") is an extremely dangerous behaviour and one of the key signs of addiction. If you notice this tendency in yourself, take a break immediately and contact the support team.
Mental well-being comes first
Avoid playing when you are feeling distressed, under pressure, or emotionally unsettled. Gaming decisions made under the influence of emotion often lead to financial loss. runex wants you to play at all times with a clear mind and in the right state of mind.
Keep your account secure
Never share your runex account password with anyone — especially minors. Use a strong password and log out when the account is not in use. Keeping your personal account secure is the first step toward responsible gaming.
Protection tools available to you
runex believes every player should have direct ways to control their own behaviour. The tools below are available on your account and you can use them at any time. Contact support to activate them.
Deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, but requests to increase it are subject to a delay.
Time-out
Temporarily suspend your account for a set period — from 24 hours up to several weeks. During this time no bets or deposits can be made.
Self-exclusion
If you want to keep your account closed for a longer period, choose self-exclusion. Once this option is active, it is not possible to reopen the account before the specified period ends.
Session reminder
After you have been playing continuously for a set length of time, the system will notify you how long your session has been running so you can make an informed decision.
To activate any protection tool or to find out more, contact our support team directly: [email protected] — we are always here for you via 24/7 live chat as well.
Warning signs of problematic play
If the following behaviours appear in you, they may be early signals that you are losing control of your gaming. If you notice them, do not delay — seek expert help:
- You are spending more than your budget and find it hard to stop.
- You keep coming back to try to recover money you have lost.
- You are hiding your gaming activity from family and friends.
- Your work, studies, or social life are being affected.
- When you cannot play, you feel anxious, angry, or restless.
- You are borrowing money or using funds needed for essential expenses to place bets.
- You have tried to stop gaming but have been unable to.
Ask yourself
The questions below will help you honestly assess your own situation. Answer truthfully — just for yourself:
Am I thinking about gaming every day?
Am I spending beyond the limits I set?
Is my family worried about my gaming?
Do I want to stop playing but find I cannot?
If the answer to one or more questions is "yes", talk to the support team. Seeking help is not a weakness — it takes courage.
How runex supports you
runex is not just a gaming platform — it is a responsible community. At every step we make sure our service remains safe and balanced for players.
Age verification: runex follows a strict age verification process at registration. No one under 21 can create or operate an account. If any suspicious information is found, we suspend the account until it is verified.
Monitoring gaming behaviour: Our system can identify unusual or high-risk gaming patterns. If a player's behaviour appears concerning, our support team reaches out directly to offer assistance.
Transparent information: runex keeps players informed about the nature of every game. Games involve an element of chance and there is no guarantee of winning — this information is communicated openly.
Trained support: Our 24/7 live chat and email support team is ready to help with any question related to responsible gaming. You can speak in Bengali — without any hesitation.
Contact us for support
If you feel that gaming is causing problems in your life, contact us right away. We help without judgement and with empathy.
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Live Chat
Available 24/7 — the fastest way
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Email
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Language
Support in Bengali and English
SSL encryption & fair play
All transactions and personal data on runex are protected by SSL encryption. We ensure fair play so that every player has an equal opportunity.
Our commitment
Age verification is mandatory
runex never allows anyone under 21 to open an account. Age verification is carried out strictly at every stage of registration.
Transparent gaming information
We provide clear information about the nature of every game. Players are always informed about the role of chance in gaming outcomes.
Trained support team
Our support team is specially trained on responsible gaming. They help with any concern with empathy and professionalism.
Data protection
Your personal information and financial data are fully encrypted. runex never sells or shares your information with third parties.
Play safely, stay happy
Enjoy gaming responsibly at runex. Play within your limits, and our support team is always by your side whenever you need us.