runex Terms & Conditions — Complete Information

1 General Provisions & Definitions

These terms and conditions ("Terms") form a binding agreement between the runex platform and all its users. By using the runex website or mobile platform, you are automatically considered to have accepted these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

Key Definitions

Definitions of some important terms used in these Terms are given below:

• "Platform" refers to all of runex's web services, applications, and related services.
• "User" or "Player" refers to any person who has created a registered account on runex or is using the platform.
• "Account" refers to the user's personal registered profile on the platform.
• "Balance" refers to the total of real money and bonus funds held in the account.
• "Bonus" refers to additional credits granted under a promotional offer.
• "Turnover Requirement" or "Wagering Requirement" refers to the obligation to place a specified amount in bets before a bonus can be withdrawn.

runex operates with transparency and integrity at all times. These Terms have been drawn up with the interests of Bangladeshi players in mind. In the event of any dispute, the Bengali version shall be considered authoritative.

2 Account Registration & Eligibility

Age & Eligibility Requirements

To create an account on runex, you must be 21 years of age or older. Use of this platform by minors is strictly prohibited. You may be required to provide valid proof of age at the time of registration.

Registration Requirements

It is mandatory to provide the following information accurately when creating an account:

• Full legal name (as per National ID card)
• Correct date of birth
• Active email address
• Valid mobile number
• Bangladeshi address

Each individual may create only one account. If multiple accounts belonging to the same person are found, runex reserves the right to close all such accounts and any deposited funds may be forfeited. Providing false information during registration will result in account closure.

Identity Verification (KYC)

runex reserves the right to verify a user's identity at any time. The following documents may be requested for identity verification:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (for address verification)
• Proof of the payment method used

Withdrawal requests may not be processed until identity verification is complete. The runex support team is always available to assist users through the process.

3 Account Security & Responsibility

Ensuring the security of your account is entirely your responsibility. runex will never ask for your password or OTP via email or chat. If anyone asks for this information, treat it as fraud and notify our support team immediately.

Password Security

• Use a strong and unique password.
• Never share your password with any third party.
• You are advised to change your password regularly.
• Always log out after using another person's device or a public computer.

If you notice any unauthorized activity on your account, contact [email protected] immediately or use the 24/7 live chat support. runex will not be liable for any loss resulting from a third party using your account.

4 Deposit & Withdrawal Policy

Deposit Rules

runex only accepts transactions via Bangladesh's mobile financial services. Accepted payment methods are: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

Deposited funds must come only from the registered user's own account. Deposits from third-party accounts are prohibited. Violating this rule may result in account suspension.

Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be made to the mobile banking number used at the time of deposit.
• Withdrawals may be delayed until identity verification is complete.
• If an active bonus is present, withdrawals will be restricted until the turnover requirement is met.

runex reserves the right to hold any withdrawal request for review in cases of unusual transactions or suspicious activity.

5 Bonuses & Promotional Offers

Welcome Bonus

runex offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a ৳1,200 bonus for a total balance of ৳2,200. Or depositing ৳34,000 gives the maximum ৳20,000 bonus for a total balance of ৳54,000.

Wagering (Turnover) Requirement

The turnover requirement for the welcome bonus is 25 times the bonus amount. Turnover is calculated on the bonus amount only, not on the deposit and bonus combined. For example, after wagering ৳1,200 bonus × 25 = ৳30,000, winnings from the bonus can be withdrawn.

General Bonus Terms

• Each bonus offer has a specific validity period, which will be stated in the offer details.
• Claiming one bonus may cancel a previous bonus.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the turnover requirement has been met.
• runex reserves the right to modify, suspend, or cancel bonus offers.
• Fraudulently claiming bonuses will result in account closure.
• Attempting to claim the same bonus multiple times from different accounts will be treated as fraud.

6 Gaming Rules & Fair Play Policy

runex ensures a fair and transparent gaming environment for all players. Every game is operated using certified Random Number Generator (RNG) technology, which ensures impartiality.

Rules of Play

• Each game has its own rules, which can be found in the game interface.
• If the outcome of a game is uncertain due to a technical error, that bet will be considered void.
• In the event of a disconnection, the game state is saved on the server and can be accessed upon reconnection.
• In live casino games, the dealer's decision is considered final.

Dispute Resolution

If there is a dispute over the outcome of a game, a complaint must be submitted to [email protected] within 48 hours. runex investigates every complaint seriously and provides a resolution within a reasonable time.

7 Prohibited Activities

The following activities are strictly prohibited on the runex platform:

• Creating or operating an account using another person's identity
• Creating or operating multiple accounts for the same individual
• Bonus abuse (bonus hunting, arbitrage betting)
• Automated gaming via software or bots
• Attempting to hack or fraudulently interfere with the game system
• Using the platform for money laundering or illegal financial activity
• Disrespectful behavior toward other users or staff
• Providing false information or forged documents

If evidence of involvement in any of the above prohibited activities is found, runex may close the account and forfeit the balance. runex also reserves the right to take legal action if necessary.

8 Responsible Gaming

runex believes that gaming is a form of entertainment and should never be a means of livelihood. We encourage all players to enjoy gaming responsibly.

Self-Control Tools

runex provides the following self-control tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set a time limit for each gaming session.
• Self-Exclusion: Exclude yourself from the platform for a specified period.
• Account Cool-Off: Temporarily deactivate your account.

This platform is for ages 21+ only. If you feel that gaming is having a negative impact on your life or your family's life, seek help immediately. For more information on responsible gaming, visit our Responsible Gaming page.

9 Account Suspension & Closure

Account Suspension by runex

runex may temporarily suspend or permanently close an account in the following circumstances:

• Evidence of a breach of the Terms is found
• Identity verification has not been completed
• Suspicious or unusual transaction activity
• Evidence of operating multiple accounts
• Fraudulent activity
• Accessing the platform from a restricted region

Account Closure by the User

If you wish to voluntarily close your account, email [email protected] or contact us via live chat. All active bets will be settled before the account is closed and any remaining valid balance will be returned.

10 Limitation of Liability

runex provides all services on an "as is" basis and does not guarantee suitability for any specific purpose. runex will not be held liable in the following cases:

• Game interruptions caused by internet connection issues
• Losses resulting from the user's own mistakes or negligence
• Inability to access the platform due to third-party causes
• Game sessions interrupted due to unexpected technical problems
• Losses caused by issues with the user's device or software

However, in the case of any verified platform error, runex will take reasonable steps to provide compensation or corrective action.

11 Privacy & Data Protection

runex is committed to protecting your personal information. The platform uses SSL encryption technology to keep all data secure. Your personal information is not sold or transferred to third parties.

To learn more about how we collect, use, and protect your data, please visit our Privacy Policy page. For any concerns regarding data protection, contact us at [email protected].

12 Changes to Terms

runex reserves the right to modify these terms at any time. For significant changes, registered users will be notified in advance via email or platform notifications. Continued use of the platform after any changes will be considered acceptance of the updated terms.

For this reason, it is recommended that you review this page regularly. If you do not agree to the updated terms, you may request to close your account.

13 Contact & Support

If you have any questions or queries about these terms, please contact our support team. runex support services are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Via the chat widget on any page of the platform
• Language: Support is available in both Bengali and English

Our skilled support team is always ready to resolve any issue you may have. For any uncertainty regarding the terms, contact us directly and we will provide a detailed explanation in Bengali.